Privacy policy

Privacy Policy

Last updated: April 16, 2026

Valdore Jewels operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Valdore is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, including inferences drawn from this information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, billing address, shipping address, phone number, and email address.
  • Financial information including payment card details, transaction details, and payment confirmations.
  • Account information including username, password, preferences, and settings.
  • Transaction information including items viewed, added to cart, purchased, returned, or cancelled.
  • Communications with us including customer support messages and inquiries.
  • Device information including IP address, browser type, device details, and identifiers.
  • Usage information including how you interact with and navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you (when you place orders, create accounts, or contact us)
  • Automatically through the Services (via cookies and similar technologies)
  • From our service providers (payment processors, shipping partners, analytics providers)
  • From our partners or other third parties

How We Use Your Personal Information

We may use your personal information for the following purposes:

Provide, Tailor, and Improve the Services

We use your information to process orders, manage accounts, arrange shipping, handle returns, and provide a personalized shopping experience.

Marketing and Advertising

We may use your information to send promotional messages and show relevant advertisements based on your activity.

Security and Fraud Prevention

We use personal information to detect and prevent fraudulent or illegal activity and ensure secure transactions.

Communicating with You

We use your information to respond to inquiries, provide customer support, and maintain our relationship with you.

Legal Reasons

We may use your information to comply with legal obligations and enforce our policies and terms.

How We Disclose Personal Information

We may disclose your personal information to:

  • Shopify and third-party service providers (payments, shipping, analytics, support)
  • Marketing and advertising partners
  • Affiliates or business group entities
  • Legal authorities when required by law
  • Third parties in connection with business transfers (e.g., mergers or acquisitions)

Relationship with Shopify

Valdore is hosted on Shopify, which processes personal data to provide and improve the Services. Your information may be transferred to Shopify and third-party providers located in different countries.

To learn more, see Shopify’s Privacy Policy and Shopify Privacy Portal.

Third-Party Websites and Links

Our Services may include links to third-party websites. We are not responsible for their privacy practices or content. Please review their policies before providing any personal data.

Children’s Data

Our Services are not intended for children under the age of majority. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

Security and Retention

We take reasonable measures to protect your information but cannot guarantee absolute security. We retain personal data only as long as necessary to provide Services, comply with legal obligations, and resolve disputes.

Your Rights and Choices

Depending on your location, you may have rights to:

  • Access your personal data
  • Request deletion or correction
  • Request data portability
  • Opt out of targeted advertising
  • Withdraw consent (where applicable)

You may also unsubscribe from marketing emails at any time.

International Transfers

Your personal information may be transferred and processed outside your country, including to countries that may not provide the same level of data protection.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

Contact Us

If you have questions or requests regarding your personal information, you may contact us.